The Hospital Service Safari introduced design thinking and service design techniques to healthcare professionals at Ninewells Hospital and Medical School in Dundee.
The day was initiated and delivered by by Rod Mountain, Ear Nose and Throat surgeon from NHS Tayside and Hazel White and Mike Press from Open Change.
We introduced a range of well tested service design methods to a range of healthcare professionals to demonstrate how a design-led approach supports constructive, creative approaches to developing new or improved services.
These methods support organisational change – putting patients at the heart of innovative solutions to complex problems and enabling staff and patients to collaborate around a shared vision.
The emphasis was on introducing participants to practical tools to:
- understand the perspectives and journey of patients
- generate ideas for possible new services/service improvements
A report on the event is available as a downloadable PDF: Healthcare Safari Report
You can download the workshop slides as a PDF Hospital Service Safari for webpage