The Double Diamond

Defines 4 stages of a design process (Discover, Define, Develop, Delivery)

Journey Mapping

Visualises services and experiences from the users’ point of view.

Personas

A persona gives us a believable, but anonymous, character to design for.

Empathy Mapping

A method of seeing the world from a client’s point of view.

New Service Proposal

This tool helps you think through a new or improved service.

Fast Idea Generator

Generating ideas by looking at an issue from a range of perspectives.

Affinity mapping

Sorts large amounts of information, identify themes & priorities.

Rip + Mix

An idea generation technique to create new and innovative solutions.

Back Casting

An idea generation technique to create new and innovative solutions.

Service Blueprinting

A method for envisioning a future service.

Navigation Maps

Using nautical metaphors to analyse your organisational goals.

Brainstorming

Bringing early ideas without excluding, judging, and refining them.