Empathy Mapping

A method of seeing the world from a client’s point of view

New Service Proposal

This tool helps you think through a new or improved service.

Rip + Mix

An idea generation technique to create new and innovative solutions.

Back Casting

An idea generation technique to create new and innovative solutions.

Customer Journey Mapping

Show services and experiences from the users’ point of view

Service Blueprinting

A method for envisioning a future service

Navigation Maps

Using nautical metaphors to analyse your organisational goals.

Affinity mapping

A technique for sorting large volumes of unstructured information, identifying themes and developing consensus on priorities.

Personas

A persona gives us a believable, but anonymous, character to design for.

Fast Idea Generator

The tool allows you to generate ideas by looking at a problem or opportunity from a range of perspectives.