Empathy Mapping

A method of seeing the world from a client’s point of view

New Service Proposal

This tool helps you think through a new or improved service.

Rip + Mix

An idea generation technique to create new and innovative solutions.

Back Casting

An idea generation technique to create new and innovative solutions.

Journey Mapping

Visualises services and experiences from the users’ point of view.

Service Blueprinting

A method for envisioning a future service.

Navigation Maps

Using nautical metaphors to analyse your organisational goals.

Affinity mapping

Sort large amounts of information, identify themes & priorities.

Personas

A persona gives us a believable, but anonymous, character to design for.

Fast Idea Generator

The tool allows you to generate ideas by looking at a problem or opportunity from a range of perspectives.