Design and Diabetes at the Dasman Institute


Diabetes is a significant problem in Kuwait, where it has been estimated that up to 1 in 4 of the adult population suffers from the disease. The Medical School at the University of Dundee has world-renowned expertise in tackling the disease and the clinical network model developed in Scotland has consistently demonstrated improved outcomes for people with diabetes. Their MSc in Diabetes Care, Education and Management is a postgraduate programme of work-based study uses both online and face-to-face learning developed specifically for Kuwait.


To embed strategic design thinking methods within the programme to complement clinical and organisational course content. This aimed to equip healthcare practitioners with tools and methods to understand the experience of patients and staff in the healthcare system and leverage their knowledge and skills to provide services which both meet the patients needs and improve outcomes.

What we did

We designed and delivered a two day workshop introducing creative design thinking and service design methods for a range of healthcare professionals at the Dasman Diabetes Institute in Kuwait City.


The post-course evaluation showed that the key benefits to the healthcare professionals were: realising how quickly they could move into a creative mind-set, using visual tools (such as visual timelines) to plan, telling stories to imagine better future outcomes, using team-work effectively. These professionals will apply this thinking in their own organisations and assess how this impacts on patient experience and health outcomes.

gestational empathy map

Empathy Map: mother with gestational diabetes