New Service Proposal

New Service Proposal aims to achieve the most suitable service by addressing a problem and looking at the value and benefits of the proposed solution.


A New Service Proposal is a way of mapping out a new or improved service.


New Service Proposal helps you imagine and plan a service that doesn’t yet exist, by addressing a problem and assessing the value of your proposed solutions.


Text and visuals are used to state the problem being addressed, what the service is and how it works and who benefits/gets value from it. It also uses a version of a customer journey map to think about how service users will experience the service over time over time in terms of the things they do, who and what they interact with and their level of satisfaction over time.


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